Sweet Libertine is a mineral makeup company that makes all of their products by hand and is operated by two people, Sarah and Justin, a husband and wife team. Many of our products are made to order, and all of these factors combined can make shipping times vary. Please do not hesitate to contact us if you are wondering the status of your current order.

Returns:

Due to the nature of our business we cannot accept returns. We want to make sure you are happy, though, so please contact us if you are unhappy with any aspect of your order.

Payment:

We accept Paypal for all orders. If you would like to pay by credit or debit card and do not have a PayPal account, please email us and we will send you an invoice. You do not need an account if you pay this way.

We have the right to cancel any order at any time. Please do not use shipping codes for orders under $10.

Shipping:

Since we have a lightweight product, shipping is $3.50 USPS First Class with an option for Priority Shipping. If you would like insurance or delivery confirmation please contact us before paying. Yes, we do ship to PO boxes.

International packages are sent first class for $5 to Canada and $6 everywhere else. Since they are sent first class there is no tracking number available – if you would like a tracking number the package has to go Priority. Please let me know and I can invoice you for the extra postage, which comes to $20-25. All packages sent first class are at the buyers risk and Sweet Libertine is not responsible for lost packages.

If you place multiple orders within a short period, your orders may be combined to cut down on waste and packaging. We will only ship them together if all items are in stock and ready to go, and your order will never be held up for the purpose of combining orders. Only a small portion of the shipping fee goes to actual postage – most of it is to pay for processing and packing of your order. Even if shipped together, it takes the same amount of time to process and package the order if they were sent separate.