
3/7/12 ETA: All orders from February 9th and before are currently packed and being shipped. If you are waiting on an order, please be ensured that we are working on fulfilling it and it will be to you as soon as possible. Thank you for hanging in there with us and know that we are operating in our new current timeframe. The late EOTM club packages started shipping last week and will all be out before the end of this week.
When Sweet Libertine was born, we were a small company. Well, actually, it was just me. I started out small, on Etsy, and did that while going to school.
We have grown, and grown by leaps and bounds. It’s not just me anymore – there’s two of us here, we have an actual web store, and wonderful fans and customers.
When Sweet Libertine started, our turn around time was outstanding. Usually 48-72 hours. But then we grew. We grew, and we grew very quickly. Our product became in high demand, and we’re a boutique business that makes products by hand in order to give you the highest, freshest quality cosmetics. We tried to keep up with increasing demand while trying to keep our turn around times as quick as possible.
Unfortunately, that couldn’t happen without losing our sanity. And when something is wrong, you have to fix it. While I am not thrilled to make this decision, it will ensure that Sweet Libertine will grow with a renewed foundation.
Our new turn around times are going to be adjusted to be 3 to 4 weeks, and during sales this could increase to 6 weeks. While this may seem like a backwards step for some, it will allow me the room to drastically improve our business. I want to work on fixing things – faster customer service and email response, building backstock, eliminating backorders altogether, a faster turn around time, and the ability to have sales without long-pending orders. In other words, everything that I wanted Sweet Libertine to be.
We pride ourselves in offering a product that is affordable, high quality, and fun. Sweet Libertine has a great community built by its own fans, and Sweet Libertine is my baby. Like any parent, I want to see my baby grow in the healthiest, most robust way possible, but unfortunately our baby went through its Terrible Twos. To give us the room we need, we will be expanding our promised turn around times. I will be updating as things progress, and if you need a more precise estimate for order fulfillment please don’t hesitate to email us.
Thank you, and much love,
Sarah